Policies

We process orders *within 1-2 Business days* Monday to Friday following the notification of the order. Orders placed over the weekend will ship the following business day. 


Delivery times are estimated AFTER shipping and based on business days  (Monday-Friday) and do not include weekends or holidays. We do not ship on Saturdays or Sundays. 

**Standard Shipping: 

All 50 states within the US including PO Boxes. 

Available to APOs/FPOs and US territories. 

Signature required on orders $350 or more.

**Expedited and Overnight Shipping:  

Orders must be placed by 12PM CST to be shipped the  same business day. Cost of shipping will be added to the purchase price. 

If an order is placed after 12PM CST, it will not ship until the next business day. 

Estimated delivery times are based on business days (Monday-Friday) and do not include holidays. Packages  do not deliver on Saturday or Sunday. 

Signature required on orders $350 or more. 

Available to all 50 US States. 



PROCESSING TIMES: 

Standard Orders: 

Orders are processed and shipped within 1-2 business days. We  ship all orders as quickly as possible, but please note that there  may be processing delays in shipping during sale events, peak  shopping days, and holidays. We do not ship on Saturdays or  Sundays. 


Expedited Orders: 

Orders MUST be placed by 12PM CST to ship the same business day. Orders placed AFTER 12PM CST will ship NEXT business day. We ship all orders as quickly as possible, but please note  that there may be processing delays in shipping during sale  events, peak shopping days, and holidays. We do not ship on Saturdays or Sundays.


Custom made-to-order Caps: 

Standard Shipping: Once your order is successfully submitted, it  will be ready to ship within 5 business days. We ship all orders as  quickly as possible, but please note that there may be processing  delays in shipping during sale events, peak shopping days, and  holidays. 


TRACKING YOUR ORDER: 

Once your order is successfully packed for shipment, you will  receive an email notification with your tracking number. 




Carrier Contact Numbers: 

  • USPS: 1-800-275-8777 
  • FedEx: 1-800-463-3339 
  • UPS: 1-800-742-5877 

Del Rio Feed & Supply is NOT responsible:

  • Delays with USPS, UPS, or FedEx 
  • If a package is shipped back to us due to an incorrectly   entered address or undeliverable address. 
  • Lost, damaged, misdelivered, or packages marked as  delivered. 

If you have any questions or concerns, please contact our  customer service team at 830-775-5090.



RETURN POLICY: 

The Del Rio Feed & Supply accepts Returns *within 14 days* of  the purchase date. 

  • Eligible returns are for STORE CREDIT only. Store credit is issued in the form of a store gift card/discount code.
  • No refunds will be issued. No returns or refunds for custom cap orders.
  • No Exchanges. All Sales final on items in the Sale Barn.

  • Shipping is non-refundable, unless there was a mistake on our end. Customer is responsible for the shipping cost of returns.
  • All items are inspected on return. Items returned in poor condition will be returned to the customer as Final Sale.
  • Call us at 830-775-5090 to start the return process.

**We gladly accept returns of unworn, unwashed, undamaged, or defective merchandise purchased online *within 14 days* of the purchase date for store credit. **Please include the original invoice in the returned package.

OVERVIEW: 

  • Returns are for STORE CREDIT only and issued via email as an E-gift card/discount code.
  • All returns must be received *within 14 days* of the purchase date. • Items should be unworn, unwashed, undamaged, and returned in their original packaging where possible.
  • Orders cannot be changed, modified, or canceled after checkout. • Damaged or Missing Items: If you were sent a damaged, incorrect or missing item, please contact our customer service team within 3 business days of receiving your order. 
  • No Exchanges. Returns only for store credit. No returns on sale items.
  • FINAL SALE items are not eligible for return or store credit. All Sales Final.
  • **Items returned in poor condition will be sent back to the customer as Final Sale.

RETURN ADDRESS BELOW: 

Del Rio Feed & Supply 

111 E. Gibbs St. 

Del Río, Texas 78840